I have decided to change my bank. After 45 years with Barclays they have riled me too much. 13 days after I wrote to them asking them to transfer some money to a missionary, they had still not complied. The telephone banking that they had me pay £10 a month for could not help - apparently they have changed the rules of engagement and not told me about them. The head office 200 miles away cannot be contacted by telephone. I apparently have a personal banker who has never contacted me, but he would not be able to do anything for me either. Despite my having banked with them for so long, and been a source of much profit for them they could not put themselves out to retain my custom.
I have moved to the Halifax. They have an interest bearing current account, a savings account that pays 2% more than Barclays £800 worth of 'goodies' in card protection, break down, mobile phone and travel insurance as well as £100 simply for changing. So goodbye Barclays and good riddance.